We Have Answered Almost All Your Questions

How does Renvfy help you identify rental fraud?

Rental frauds often happen in three ways:

• Landlords use old or misleading photos.

• Scammers post fake ads for properties that don’t exist.

• Current tenants advertise and rent out a property without the landlord’s knowledge, take your money, and disappear.

The best way to avoid these scams is by visiting the property in person before signing anything. But what if you’re far away, maybe in another province or country? That’s where Renvfy steps in!

If you don’t have friends or family nearby to check the property for you, you can book a local viewer through Renvfy. Our viewers will visit the property at the scheduled time, give you a live video tour, and answer your questions. Afterward, they’ll upload pictures of key features to help you decide if the property is as advertised.

This way, you can make an informed decision before committing to anything.

Is Renvfy available worldwide?

Not yet! Renvfy is currently available in Ontario and Alberta, Canada. We’re planning to expand across Canada, North America, and eventually worldwide.

Can I book a viewing outside of business hours?

Absolutely! You can book a viewing anytime—24/7, 365 days a year.

Does Renvfy guarantee a property viewing?

We’ll do our best to connect you with a viewer, but it depends on how many viewers are available in your area at your requested time. If no one accepts your request, we’ll suggest alternative times so you can reschedule with the landlord.

What happens if the landlord doesn’t show up for the appointment?

If the landlord doesn’t show up, the viewer will let you know and try to gather some information from people at the property (if possible). This could even be a red flag for a scam!

If it’s just a scheduling issue, you can work with the landlord to set up another appointment. While we can’t refund your fee in this case (as we still pay the viewer for their time), we might offer a discount for your next appointment.

When will a viewer accept my request?

It usually takes 5 to 30 minutes for a viewer to accept your request. If no one is available, we’ll suggest other time slots so you can reschedule with the landlord.

What is the cancellation policy?

You can cancel up to one hour before the appointment for a full refund. For cancellations within the last hour, we’ll refund half the fee.

Does Renvfy send reminders for appointments?

Yes, we’ll send you email reminders before the appointment. You’ll also get a calendar link in the confirmation email, so you can add the appointment to your favorite calendar app.

Can I book multiple appointments?

Of course! You can book as many appointments as you need through the Renvfy portal.

Will I be able to talk with my viewer before the appointment?

No, we block communication before the appointment as a scam-prevention measure. You can, however, fully interact during the live video tour.

Can I request a viewer who speaks my language?

Not yet, but we’re working on adding this feature soon!

Can I request a viewer who speaks my language?

Not yet, but we’re working on adding this feature soon!